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Returns & Right of Withdrawal
Your satisfaction is important, even when it comes to a stock purchase. Here's everything you need to know in case you want to exercise your right of withdrawal or request a return.
Right of Withdrawal
You have 14 days to reconsider.
As provided by the Consumer Code, you have the right to withdraw from your purchase within 14 days of receiving the product, without having to give a reason. To exercise the right of withdrawal:
- Email us stating your order number and the product you wish to return
- The product must be undamaged, unworn and with original tags
- Once your return is received and verified, we will refund the amount (excluding shipping costs) within 7 business days
Returns for size or product changes
Since these are stock items, each item is often unique.
Many of our products are individual pieces or only available in one size, so we cannot guarantee replacement with the same model or size.
If you wish to change size or pattern:
- Check first with our customer service department for the availability of similar alternatives
- If an exchange is not available, you can still proceed with the return and get a refund
Return costs
- Return shipping costs are the responsibility of the customer, unless we make a mistake or the product is defective
- We recommend that you use traceable shipping for your safety
Non-returnable products
Cannot be returned:
- Used, damaged or unlabeled garments
- Hygienic or intimate accessories, if the package has been opened
Do you need help?
Contact us before making a return-we can help you find a solution, check for alternatives, or provide personalized assistance.
Send an email to info@stock-lesgriffes.it or send a massage via Wahtsapp to +393355747168